Privacy Policy
Last updated: 23 July 2026
This Privacy Policy explains how Mattress Point collects, uses, stores and protects personal information when you use this website, contact us, request an in-home demonstration, ask for a quote or purchase products from us.
1. About Mattress Point
In this policy, “Mattress Point”, “we”, “us” and “our” means Mattress Point Pty Ltd, ABN 17 626 183 702, ACN 626 183 702.
For sales and in-home demonstrations, call 0478 847 190. For accounts and general enquiries, call 040 449 4985 or use the contact page.
2. Personal Information We May Collect
We may collect personal information such as your name, phone number, email address, delivery address, billing details, product preferences, enquiry details, order details, demonstration requirements and information you choose to provide when contacting us.
If you arrange delivery or an in-home demonstration, we may also collect practical access information such as parking, stairs, lifts, room location and delivery notes.
3. How We Collect Information
We may collect information when you use our website forms, call us, email us, request a quote, book a demonstration, place an order, communicate with us through social media or interact with our website.
We may also collect technical information through cookies, analytics tools and website logs, such as pages visited, device information, browser type and general location information.
4. How We Use Personal Information
We use personal information to respond to enquiries, provide quotes, arrange demonstrations, process orders, organise delivery and installation, provide customer support, manage warranties, improve our website and services, and meet legal or administrative requirements.
With your consent where required, we may also use your contact details to send product information, updates or promotional messages. You can ask us to stop sending marketing messages at any time.
5. Disclosure of Personal Information
We may share personal information with service providers who help us operate the business, such as delivery contractors, installers, product suppliers, payment providers, website hosting providers, email services, analytics providers, professional advisers and other providers needed to complete your enquiry or order.
We may also disclose information where required or authorised by law, or where reasonably necessary to protect our lawful interests, customers, staff or website.
6. Cookies and Analytics
Our website may use cookies and analytics tools to understand website use, improve pages and measure marketing performance. You can disable cookies in your browser settings, although some website features may not work as intended.
7. Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. No internet transmission or storage system is completely secure, so please take care when sending information online.
8. Access and Correction
You may ask us to access or correct personal information we hold about you. We may need to verify your identity before responding. If we cannot provide access or make a correction, we will explain why where required by law.
9. Complaints
If you have a privacy concern, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
10. Overseas Disclosure
Some website, email, analytics or technology providers may store or process information outside Australia. Where this occurs, we take reasonable steps to use reputable providers and protect personal information in accordance with applicable privacy requirements.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised last-updated date.
12. Contact
For privacy questions, access requests or correction requests, please contact Mattress Point through the contact page. Sales and in-home demonstrations: 0478 847 190. Accounts and general enquiries: 040 449 4985.